Introduction

At SphereServe Technologies Inc., we are committed to safeguarding your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website www.sserves.com, utilize our services, make purchases from sellers on our platform, or request services through it.

1. Collection, Use, and Disclosure of Personal Information

i. Collection

We prioritize your privacy and are dedicated to securing your personal data. "Personal Information" refers to any data directly or indirectly identifying you. This excludes publicly available information. We gather this data voluntarily when you engage with our website, service providers, or business partners. The categories of personal data collected include:

A. Personal Information/Data

Full name
Contact details (email, postal address, phone number)
Account information
Payment information (processed by third-party vendors)
Government-issued identification (e.g., passport, driver's license) for service provider verification
Compliance documentation (for service providers)
Device identifier
IP address

B. User Profiles

Preferences
Purchasing habits
Data from surveys, reviews, and ratings

C. Internet Activity Information

Browsing and search history on our platform
Interactions with our services and advertisements

D. Geolocation Data

GPS data to determine the exact location of service providers
IP address or geotargeted ads to approximate customer locations

E. Legally Protected Information

Gender
Date of birth

F. Sensitive Data

Precise geolocation
Government-issued IDs, such as passports or driver’s licenses

ii. Consent

By using our website and services, you consent to our collection, use, and disclosure of personal information as described in this Privacy Policy. You can withdraw your consent at any time by contacting us at unsubscribe@sserves.com.

ii. How We Use Your Data:

To process and fulfill your service requests and orders, including scheduling, payments, and addressing complaints

To communicate with you about our products, services, and promotions

To personalize and enhance your experience on our platform

To analyze and improve our products and services

To protect the security and integrity of our services, including fraud detection and prevention

2. Tracking Technologies and Cookies

We use various technologies to improve user experience and service efficiency. These include:

a. Cookies: Small files stored on your device to optimize service functionality, remember your preferences, and analyze user behavior. You can disable cookies in your browser settings.

b. Session Monitoring: We and our service providers track browsing behavior to enhance user experience and improve services.

c. Social Account Login: If you log in via a social account (e.g., Google), we may collect relevant data to provide access to our services.

3. Information Provided About Others

a. Referrals: If you use our referral service to invite someone to the platform, we collect their name and email to send a one-time invitation. We do not use this information for any other marketing purposes unless expressly stated.

b. Ratings: If you rate a service provider, we may display your first name, last initial, and neighborhood along with your review on the provider's profile or in promotional materials.

4. Communications

a. Messaging Service Providers: You can communicate with service providers for service details or negotiations. Messages are encrypted, but we may use the data to improve service quality.

5. Data Retention:

We retain personal information for as long as necessary for the purposes outlined in this policy, or as required by law, including to:

Manage our operations

Fulfill your requests and support your relationship with us

Defend or protect our legal rights

7. Children’s Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect information from individuals under the age of 18. If you are under 18, you are not permitted to use our services.

8. Data Security

We implement industry-standard security measures to protect your personal information. While we strive to ensure the safety of your data, no security system is impenetrable, and we cannot guarantee absolute security.

9. Your Rights

You have the right to access, correct, update, or delete your personal information. You may also object to certain processing activities or opt out of marketing emails by clicking the "unsubscribe" link in our communications.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

Email: privacyofficer@sserves.com

Mailing Address: 1420 Kingston Road, Scarborough, Toronto, ON, M1N 1R3

11. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated to you via email or through a notice on our website, and the updated policy will be posted here with the revised effective date.